‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints
Why This Matters
Key context: <p>MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to</p><p>“It started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence.</p><p>“Half the emails we receive are some form of AI,” she says, adding that this has made requests and complaints much more complex and time-consuming to read and deal with, despite her decade of experience in the role. “It is definitely more taxing.”</p> <a href="https://www.theguardian.com/technology/2026/nov/08/ai-clog-public-bodies-local-authorities-onslaught-chatbot-generated-correspondence">Continue reading...</a> This development from The Guardian highlights ongoing changes in the sector.
MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to“It started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence.“Half the emails we receive are some form of AI,” she says, adding that this has made requests and complaints much more complex and time-consuming to read and deal with, despite her decade of experience in the role. “It is definitely more taxing.” Continue reading...
Curation & Context
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