Lagos warns businesses against ‘no refund, no return’ policy
Why This Matters
The Lagos State Government's warning against "no refund, no return" policies highlights the growing emphasis on consumer protection in Nigeria, underscoring the need for businesses to balance profit margins with customer rights. This development is significant as it reflects the government's commitment to upholding consumer welfare and promoting a fair business environment. The move is also likely to have far-reaching implications for the country's consumer protection laws and regulations.
The Lagos State Government has warned businesses operating across the state against enforcing “No Return, No Refund, No Replacement” and “No Cancellation After Payment” policies, saying such conditions cannot override the rights guaranteed to consumers under the law. A statement by the Lagos State government said the warning was issued by the Lagos State Consumer […] Lagos warns businesses against ‘no refund, no return’ policy
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